Training & Administration Coordinator

This role exists to:

• Ensure that all courses delivered by Imperative Training fulfil the standards of our Ofqual approved awarding organisation, Training Qualifications UK.
• Ensure that all courses delivered meet the needs of our customers.
• Ensure that all trainers meet the Imperative Training standards.

The main duties of this role are to:

• Coordinate the training diary by approving and cancelling training courses
• Allocate course dates to trainers
• Distribute course paperwork and manuals
• Carry out Internal Quality Assurance (IQA) for incoming paperwork
• Email certificates to customers

• Coordinate trainer observations
• Ensure effective monitoring of trainers, carried out by Senior Trainers
• Carry out the Weekly ring-round of trainers to ensure the smooth running of the following week’s courses
• Maintain trainer records and expiry dates for trainer qualifications and insurances

• Ensure all information is recorded accurately using CRM and bespoke training diary software
• Deal with any enquires via phone and email in a professional and courteous manner
• Carry out other duties as assigned
  

To be successful the role holder will:

• Have practical experience in a variety of business administration tasks
• Have strong verbal and written communication skills, including listening skills
• Be a supportive team player and build positive working relationships with colleagues
• Be able to prioritise, work efficiently and productively, and self-manage time to meet deadlines
• Be enthusiastic, able to use own initiative and a have positive ‘can-do’ attitude.
• Have the ability to meet deadlines with a Completer-Finisher attitude
• Have the ability to work under pressure - be able to multitask and function to the best of your ability within a busy, fast-paced office
• Have a strong work ethic – good timekeeping, hardworking, conscientious and enjoy working with like-minded individuals
• Be computer literate - A good understanding of Microsoft Office is essential. Experience of in-house bespoke computer systems, CRM’s, e-commerce systems such as Magento, Salesforce is desirable
• Relate to and demonstrate our Company Values of:

  ü  Passion

  ü  Integrity

  ü  Learning

  ü  Ownership

  ü  Teamwork

To apply to this position, email a copy of your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.